When will I receive my order?
Your order will be shipped 48 hours after the order confirmation.
Can I cancel my order?
After the order confirmation email, cancellations are at our discretion.
What are the conditions of the items sold on the website?
All the products on antemstore.com are in a good or perfect condition.
In each description, the state of the item is precisely explained.
What are the delivery methods?
Deliveries are covered by Correos España and can be upgraded to express shipping. The tracking number will be provided for all shipments.
How much are the shipping fees?
Shipping costs are calculated automatically in your cart but Antemstore offers complimentary shipping above 200€ for Spain and 500€ internationally.
Is it possible to track my order?
Once your package is shipped, you will receive a link by e-mail allowing you to track the delivery of your package on the carrier's website.
Is the payment secured?
Absolutely. Whether Paypal or directly with your credit card Visa or Mastercard, payment on our site is 100% secure. all information exchanged to process the payment is encrypted using SSL. this data cannot be detected, intercepted or used by third parties. they are also not stored on our computer systems.
Is it possible to return my order?
Refunds remain at our discretion.
You have 48 business hours after the reception of your parcel to request a return.
You must return your items in the same condition in which you received them.
The return shipping will be at your expense. Therefore, we advise you to purchase with Paypal in order to request a refund of the return shipping cost on their website.
For more information regarding Paypal return shipping refund, click here.