Terms of use

Terms and conditions


Antem store Customer Care department is available for all enquiries regarding orders, deliveries and more generally, purchases:

antemstore@gmail.com

General conditions of sale

  1. Acceptance of the General Conditions of Sale and conclusion of the contract

    1. The contract stipulated between Antem store and the Client (that is the party or individual who makes the purchase on the Website, not attributable to their commercial, business or professional activity) shall be concluded with the acceptance, including partial acceptance, of the order by Antem store. Should the order not be accepted, Antem store shall in any case provide prompt notification to the client.

    2. By placing an order through one of the available methods, according to the order form on the Website (hereinafter referred to as the "Order"), the Client confirms having read all the information provided during the purchase process and confirms full acceptance of these General Conditions (hereinafter referred to as the “Conditions").

    3. These Conditions may be printed or saved on a durable medium, by Article 98 of the Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users.

  2. Purchase method

    1. The only products offered for sale by Antem store are those shown on Antem store’s website at the time of placing the Order, as they are described on the relevant information pages.

    2. However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product's features, possibly differing, for example, in colour and size (in some cases due to the browser and screen used to access the Website and view the images).

    3. To place an Order, the Client must fully complete the relevant form on the Website and send the same after carefully reading the Conditions as well as the features of the product and/or products that the Client intends to purchase. The Client shall also ask Antem store, if desired, to send a tax invoice for the purchase.

    4. Correct receipt of the Order shall be confirmed by Antem store through a reply via email sent to the email address indicated by the Client. Said confirmation message shall include a summary of the purchase conditions, by applicable regulations, as well as the details provided by the Client on the Order, so that the Client may check said details and communicate any necessary corrections without delay.

  3. Prices and Payment Methods

    1. The prices indicated on the Website shall be understood as inclusive of taxes and VAT. Any delivery costs or payment charges shall in any case be notified to the Client via the Website or through these Conditions.

    2. The following payment methods are accepted:

      (i) PayPal, Clients may pay via PayPal in accordance with the specific methods set by the same.

      (ii) Credit card

      Where products are purchased using a credit card, the transaction may be performed via the PayPal secure server or another secure server as chosen by Antem store. Under no circumstances and at no stage of the transaction shall Antem store be able to access the Client's credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details shall be held by Antem store and therefore under no circumstances shall Antem store be held liable for any fraudulent and unauthorized use of credit cards by third parties at the time of payment.

  4. Delivery of products and associated charges

    1. The products purchased shall be delivered to the address indicated on the Order by the Client within 3-5 days from Antem store having accepted the Order, at the cost specifically indicated on the Website. before placing the Order. Antem store reserves the right to accept or refuse requests for delivery beyond the territories of Europe. In any case, for deliveries outside the territories of Europe, delivery expenses and lead times may be subject to change.

    2. Regarding requests for deliveries to countries that do not belong to the European Union, any. customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.

    3. The lead times for delivery indicated by Antem store are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.

    4. At the time of delivery, the Client shall be required to check:

          • that the number of packages delivered corresponds to the number shown on the delivery note.
          • that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping)

      Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.

      Any problems regarding the physical integrity, correspondence or completeness of the goods received must be notified within 2 days of delivery, by the methods set out in this document.

  1. Right to cancel

    1. The Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products.

    2. To exercise the right to cancel set out in the preceding Clause 5.1, the Client shall send a notification to Antem store within the time limits indicated to the following email address antemstore@gmail.com, or using the form provided for that purpose on the Website

    3. In the event of cancellation, the Client shall return the products to Antem store at the Client's expense within 14 (fourteen) days of said cancellation to the following address. For all packages, the shipping address is: Antem store - Calle Santa Cruz de Retamar, bajo exterior 28018 Madrid, Spain

      The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, under normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:

      • the right to cancel may be applied to the purchased product as a whole; it is not possible to return only part of the purchased product (for eg., accessories, complementary items, etc.);

      • to cancel, the product must be complete and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, cards, tags, seals, etc.);

      • transport expenses (and any customs duty, if applicable) arising from the return of the goods shall be borne exclusively by the Client.

      • until confirmation of receipt by the warehouse indicated by Antem store is given, liability for transport shall be borne solely by the Client;

      • should the goods be damaged in transit, Antem store shall notify the Client, so that the Client may promptly lodge a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the Client, at the same time as cancelling the request for termination;

      • Antem store shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made to return goods.

    1. Antem store shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of receiving the package, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. Antem store may withhold the refund until the returned product is received or until the Client can prove that the product has been properly dispatched, whichever is sooner.

    2. In any case, the Client shall forfeit the right to cancel should Antem store discover any of the following:

      • that the returned product and/or its accessories, and/or its packaging are not intact;

      • that the product is without its external package and or the original internal packaging;

      • that the product is missing some of its integral parts and/or accessories (for eg., fastenings, ties, buckles, etc.).

        Should the right to cancel be forfeited, Antem store shall arrange to return the purchased product to the sender, debiting the shipping costs from the same and, if already refunded, the product's price.

  2. Complaints and requests for information

    1. Antem store may be contacted regarding any complaints or requests for information:

      E-mail: antemstore@gmail.com

    2. Applicable regulations require that part of the information or communications that Antem store sends to the User be in writing. By accepting these Conditions of Use, the User accepts that most of communications with Antem store will be electronic. Antem store will contact the User via e-mail or by posting notices on the Web Site. The User consents to use this electronic means of communication and acknowledges that all notices, information and other communications that Antem store sends to you electronically comply with the legal requirements to be in writing.

    3. Online Litigation Resolution Per Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online disputes between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This organism is neutral and will dialogue with both parties to reach an agreement, being able to suggest and/or impose a solution to the conflict.

  3. Privacy

    1. Personal details collected when the Order is placed shall be used by Antem store solely to fulfil the express requests of the Client, under the privacy statement shown on this website. Any other use of said details shall take place only with the express Clent's consent.

    2. The USER, to access the products or services offered by the PROVIDER, must be of legal age and register through the website by creating a user account. Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be treated following the Regulation (EU) 2016/679, of 27 April 2016 (GDPR), regarding the protection of individuals, the treatment of personal data and the free circulation of this data and the Organic Law 3/2018, of 5 December (LOPDGDD), regarding the protection of personal data and detailed in the Legal Notice and the Privacy Policy of this website.

  4. Use of the website

    1. Users are committed to using the Website following the law, morality, generally accepted good customs and public order. The Users are obliged to abstain from fusing the Web site for illicit purposes or effects, contrary to what is established in these Conditions of Use, harmful to the rights and interests of Antem store or third parties or that in any way could damage, or deteriorate the image or reputation of Antem store or impede the normal use or enjoyment of the products and services that are offered by Antem store in the Web site.

  5. Industrial and intellectual property

    1. You acknowledge and agree that all copyright, trademark and other intellectual property rights in the materials or content provided as part of the Website belong at all times to us or our licensors. You may use such material only as expressly authorized by us or our licensors. This shall not prevent you from using this website to the extent necessary to copy your order information or contact details.

  6. Virus, hacking and other computer attacks

    1. You must not misuse this website by intentionally producing viruses, trojans or any other technologically harmful or damaging programs or materials into the website. You shall not attempt to gain unauthorized access to this website, the server on which this website is hosted or any server, computer or database related to our website. You agree not to attack this website through a denial of service attack or a distributed denial of service attack.

      Failure to comply with this clause may result in violations under applicable law. We will report any breach of such regulations to the appropriate authorities and cooperate with them in discovering the attacker's identity. Also, in case of a breach of this clause, you will immediately cease to be authorized to use this website.

      We shall not be liable for any damage or loss resulting from a denial of service attack, viruses or any other technologically harmful or damaging programs or materials that may affect your computer, computer equipment, data or materials as a result of using this website or downloading content from it or those to which it redirects.

  7. Links to third-party websites

    1. The links contained in the website, referring to advertising or other types of content, and whose ownership or responsibility corresponds to third parties other than Antem store, are not the responsibility of Antem store, which in no case is obliged to control or approve the services, content, data, files, products and any type of material existing in the web page or pages of third parties. Therefore, we do not accept any responsibility for any damage or loss derived from their use.

  8. Links from our website

    1. Where our website contains links to other websites and materials of third parties, such links are provided for information purposes only and we have no control over the content of such websites or materials. Therefore, we do not accept any responsibility for any damage or loss derived from their use.

  9. Liability and Exemption from Liability

    Except as otherwise expressly provided in these Terms, our liability in respect of any product purchased from our website shall be strictly limited to the purchase price of that product. However, unless otherwise provided by law, we will not accept any liability for the following losses, regardless of their origin:

    - loss of income or sales:

    - loss of business;

    - loss of profit or loss of contracts;

    - loss of anticipated savings;

    - loss of data;

    - loss of management time or office hours.

    Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless otherwise expressly stated herein.

  10. Assignment of rights and obligations

    1. The contract is binding on both you and us, as well as on our respective successors, assigns and assignees..

      You may not transfer, assign, encumber or otherwise convey a contract or any of your rights or obligations under a contract without our prior written consent.

      We may transfer, assign, encumber, subcontract or otherwise convey a contract or any of the rights or obligations under a contract at any time during its term. For the avoidance of doubt, such transfers, assignments, liens or other transfers will not affect your statutory rights, if any, or void, reduce or otherwise limit any warranties, express or implied, that we may make to you.

  11. Events beyond our control

    1. We will not be liable for any failure or delay in the performance of any of the obligations assumed when such failure or delay is due to events beyond our reasonable control ("Force Majeure").

      Force Majeure Causes shall include any act, event, failure to perform, omission or accident that is beyond our reasonable control, including but not limited to the following:

      1. Strikes, lockouts or other industrial action.

      2. Civil commotion, riot, invasion, terrorist threat or attack, war (whether declared or not) or threat or preparations for war.

      3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

      4. Impossibility of the use of trains, ships, planes, motor transport or other means of transport, public or private. e. Impossibility of using public or private telecommunications systems.

      5. Acts, decrees, legislation, regulations or restrictions of any government or public authority. It shall be understood that the obligations shall be suspended during the period in which the Cause of Force Majeure continues, and we shall have an extension of time to fulfil such obligations for a period of time equal to the duration of the Cause of Force Majeure.

        We will use all reasonable efforts to terminate the Force Majeure Event or to find a solution that will allow us to perform our obligations despite the Force Majeure Event.

  12. Modifications

    1. We reserve the right to modify the Terms and Conditions. We will keep you informed of any substantial changes made to them. The modifications made will not be retroactive and, except for possible exceptions according to the specific case, will be applicable after 30 days from the date of their publication in the corresponding notice.

  13. Applicable legislation

    1. The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law. Any dispute arising out of or in connection with the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts. If you are contracting as a consumer, nothing in this clause will affect your rights under current legislation.